Webinar: Accelerating digital distribution with fully digital customer onboarding in financial services

Digital customer onboarding is a balancing act in financial services. Join this panel webinar with top experts from retail banking and fintech to discover the best practices and solutions for 100% digital onboarding in Europe. 

  • Thursday 3 December 2020

  • 14:00-15:00 CET

Register now


What is great digital onboarding made of?

Onboarding customers in digital channels is a balancing act when you need to comply with KYC/AML requirements. 

Many financial service providers fail to offer fully digital onboarding, which leads to customers simply walking away. In fact, 63% of European consumers have abandoned an application they have started.

The good news is that even financial services can provide self-service, remote customer onboarding while remaining compliant with regulations. 

Join this webinar to discover:

  1. How fully digital onboarding impacts your cost base
  2. The top 5 best practices for digital onboarding
  3. Variations between onboarding practices across Europe
  4. Solutions available for digital onboarding, country by country

Meet the speakers

Christoffer Hernæs, strategic advisor on digital transformation, Hernæs Consulting

Independent strategic advisor on digital transformation. Previously Chief Digital Officer at Sbanken and VP Strategy and Innovation at SpareBank 1. Proven track record from change management and business development in industries where technology has a significant impact on the business model. Leading expert on the digital economy and the future of financial services.


Read his insights on the topic.

Dr. Maarten Wegdam, Managing Partner at InnoValor and CEO of ReadID

Dr. Maarten Wegdam is co-founder and the Managing Partner of InnoValor, and CEO of InnoValor Software. InnoValor Software’s flagship product is ReadID, a mobile identity verification software product. Mr. Wegdam has a MSc and PhD in computer science and worked for several R&D companies including Alcatel-Lucent (Bell Labs) and KPN. He also worked as an Assistant Professor for the University of Twente (the Netherlands). He advises government, banks and service providers on a strategic level on digital identities, eID, biometrics and ePassports. He is a regular speaker at conferences, gives masterclass and is a guest lecturer on digital identities and identity verification.



John Erik Setsaas, VP of Identity and Innovation

With over 20 years’ experience in digital identity, John Erik Setsaas is a prolific speaker at fintech industry events around the world including Money20/20 Europe, Digital Finance World. Mobile World Congress, Trustech, EiC and FinTech Connect. He is currently VP of Identity and Innovation at Signicat AS.

Before joining Signicat, John Erik was Chief Development Architect for SAP Identity Management and taught ecommerce, identity services and security at Buskerud University College in Norway. He is a board member of the EEMA, Europe’s leading digital identity think tank, and has received the EEMA Lifetime Achievement Award.

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