The question has remained the same, but the context has drastically changed.
For the past five years, Signicat has published its regular Battle to Onboard report to provide insight into the experiences and expectations of European consumers when onboarding to a financial service. The fourth and expanded edition of Signicat’s annual study is based on a survey of 4,000 adults across Belgium, Finland, Germany, the Netherlands, Norway, Sweden and the United Kingdom.
The study addresses the fundamental question of what consumers think about digital onboarding—are they happy with current application processes, or is friction leading to lost business from applications that are abandoned part way through?
Join this webinar in order to understand:
what is the state of onboarding in 2020?
why are abandonment rates to financial services so high?
How are consumer expectations changing?
How do financial service providers stay ahead in today's climate?