Launching Signicat’s “Battle to Onboard 2020: the impact of COVID-19 and beyond”

Overnight, COVID-19 divided financial institutions into two groups — those capable of digitally onboarding customers and those that wished they had invested more heavily in digital onboarding before. 

Join us in our launch of Signicat’s fourth edition and annual study on “The Battle to Onboard 2020: the impact of COVID-19 and beyond” joined by leading identity experts Steve Pannifer (Consult Hyperion) and Herbert Leitold (Secretary General, Secure Information Technology Center) to discuss the state of onboarding to financial services. 

  • 19th November

  • 14:00-15:00 CET

Register now


The question has remained the same, but the context has drastically changed.

For the past five years, Signicat has published its regular Battle to Onboard report to provide insight into the experiences and expectations of European consumers when onboarding to a financial service. The fourth and expanded edition of Signicat’s annual study is based on a survey of 4,000 adults across Belgium, Finland, Germany, the Netherlands, Norway, Sweden and the United Kingdom.  

The study addresses the fundamental question of what consumers think about digital onboarding—are they happy with current application processes, or is friction leading to lost business from applications that are abandoned part way through?  

Join this webinar in order to understand:  

  1. what is the state of onboarding in 2020?
  2. why are abandonment rates to financial services so high?
  3. How are consumer expectations changing?
  4. How do financial service providers stay ahead in today's climate?

Meet the speakers

Steve Pannifer, COO, Consult Hyperion

Steve is a well-known expert in digital identity having contributed to numerous leading digital identity initiatives in Australia, Canada, the EU and the UK.

He has advised for banks, mobile operators, governments and technology firms, on all aspects of digital identity including governance, business models, architecture and implementation.

He has recently co-authored “Making Sense of Identity Networks” for the DIACC and the EPA’s “Guidebook to Digital Identification and Authentication”.

Steve is COO of Consult Hyperion and a member of PCAG, the Privacy and Consumer Advisory Group to the UK government.

Herbert Leitold, Secretary General, Secure Information Technology Center-Austria

Herbert is Secretary-General of A-SIT, Secure Information Technology Center – Austria, and board member of the non-profit foundation Stiftung Secure Information and Communication Technologies (SIC). He holds a master of telecommunications and informatics.

Herbert is member of the eIDAS Cooperation Network, eIDAS Expert Group and technical subgroup. He is Austria’s alternate member of the ENISA Management Board Herbert contributed to the EU eID Large Scale Pilot “STORK” where he served as Member State Council co-chair, was pilot leader of the integration with the European Commission Authentication Service (ECAS). In the successor projects STORK 2.0 and eSENS Herbert coordinated the Austrian contribution as chairman of the national consortia management teams.

Further involvement in EU projects are Cloud for Europe where he led the pre-commercial procurement technical specification development. In the H2020 SUNFISH project on public administrations’ private cloud federation Herbert was WP leader of the requirement analysis. In the H2020 project FutureTrust he worked on evaluation criteria for trust service providers, and contributes to the CEF projects eID4U on eIDAS attributes for universities and SEMPER on representation and mandates in eIDAS.

John Erik Setsaas, VP of Identity and Innovation

With over 20 years’ experience in digital identity, John Erik Setsaas is a prolific speaker at fintech industry events around the world including Money20/20 Europe, Digital Finance World. Mobile World Congress, Trustech, EiC and FinTech Connect. He is currently VP of Identity and Innovation at Signicat AS.

Before joining Signicat, John Erik was Chief Development Architect for SAP Identity Management and taught ecommerce, identity services and security at Buskerud University College in Norway. He is a board member of the EEMA, Europe’s leading digital identity think tank, and has received the EEMA Lifetime Achievement Award.

Register now

COVID-19 is a wake-up call for organizations that have placed too much focus on daily operational needs at the expense of investing in digital business and long-term resilience.

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