Digital Customer Onboarding Whitepaper

Plugging the ‘digital gap’ in financial services onboarding

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The drive towards digital onboarding

For many financial services organizations (FSOs) today, onboarding is an analog process. It can be costly, prone to fraud and create unnecessary friction in the customer’s experience. This old approach is simply not sustainable.

As the financial services landscape becomes increasingly competitive, FSOs must attract more customers at lower costs. New entrants challenge incumbents and the race is on to deliver innovations that meet the needs of these increasingly demanding and savvy customers. 

All this is driving a move to digital onboarding for new customers. 

This report covers:

  1. How can digital onboarding reduce costs?
  2. What role does digital onboarding play in delivering a better customer experience?
  3. Why are digital identity technologies on the rise across Europe? 

Practical advice for Financial Services Organizations

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Reduce friction in the onboarding process

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Use step up onboarding to balance security with user experience

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How to leverage eID schemes for improve customer experience

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Onboarding is an analog process. It can be costly, prone to fraud and create unnecessary friction in the customer’s experience. This old approach is simply not sustainable.

Realize the full potential of digital identities

In a post-PSD2 landscape, efficient onboarding will be particularly crucial. FSOs will need to create new digital services to capitalize on the new mandate and their success will rely on an effective process for new customers to sign up.

Download this report to learn how.

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