Playbook for digital customer onboarding in Europe

The complete guide to digital onboarding best practices and available solutions country-by-country, including The Netherlands, Germany, Belgium, Norway, Sweden, Denmark, Finland and the UK.

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How-to: Digital onboarding in financial services

COVID-19 has accelerated digital transformation and innovation across many industries, including the financial services. While the industry has invested heavily in digitalisation, especially onboarding of new customers has been lagging behind. Regulatory requirements, such as Know Your Customer (KYC) and Anti-Money Laundering (AML) compliance haven’t made things easy for financial services.

The good news is that fully digital onboarding, also when compliance with KYC and AML is required, is possible across Europe.

Download this comprehensive guide to learn about the following:

  1. What is needed for digital onboarding
  2. How to balance compliance with ease of onboarding
  3. Measuring the business impact 
  4. Consumer attitudes towards remote onboarding across Europe
  5. The status of digital identity per country
  6. Solution for digital onboarding country-by-country

100% digital banking in demand

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"The majority of consumers want the option of banking 100% digitally, including the initial application and onboarding. Digital onboarding is in fact crucial, as consumers will see it as a preview of the service—a poor user experience will lead to many abandoned applications. Digital channels can no longer be regarded as points of service, they are points of sale too." – Asger Hattel, Signicat CEO

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