Investments in digital channels require a strategic approach to digital identity.
A fully digital, seamless, customer journey can deliver business benefits such as conversions, engagement and cost-efficiencies. Digital identity should therefore be managed from end-to-end in business systems whether that’s the first time a customer is onboarded, to when a customer returns and should be authenticated, to when a customer signs legally-binding agreements electronically.
Businesses however, are not capitalizing on the full digital customer potential. Tune in and learn about what it takes to strengthen your customer’s digital engagement by enabling a full digital customer journey.
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Recorded webinar available now