More than 50% of consumers fail to complete onboarding
Banks today are caught in a balancing act between changing regulation, new technology and higher-than-ever customer expectations. In this webinar, Zil Bareisis, Senior Analyst at Celent and John Erik Setsaas, VP Identity & Innovation at Signicat examine how banks can win this battle to onboard new customers in the digital age:
What are the critical friction points during onboarding that cause would-be customers to abandon their applications?
Why is the traditional tradeoff between security and customer experience no longer relevant for banks?
What three things are leading banks doing to improve the onboarding customer experience and win more new customers?