Over a third of European consumers unable to access financial services during lockdown
Research from Signicat has revealed that 41% of consumers across Europe have been unable to access financial services thanks to a combination of pandemic lockdown restrictions and lack of access to digital options. The research also discovered that two-thirds of consumers expected 100% digital onboarding of customers to be available.
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Two thirds of consumers see COVID as a catalyst for digitalization
Only 1 in 5 consumers are understanding when banks can't offer digital onboarding
70% of consumers have an account with a digital first/challenger bank