Read The Battle to Onboard 2022

Learn what 7600 consumers from 14 countries have to say about their onboarding experiences – and discover what financial service providers need to do to deliver on consumer expectations.

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Get the latest findings in the full Battle to Onboard report

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The Battle to Onboard 2022 report tells us that more mature digital identity schemes can lead to consumers being more demanding, and less likely to tolerate a bad experience.

Findings include:

68% of consumers abandoned an application – up from 63% in 2020.
Abandonment is highest in Nordics, despite widespread eID use.
92% of consumers are concerned about data privacy.

“There is not one single European approach for verifying a customers’ identity for onboarding, but many different markets, refusing to conform to a single standard.”

Get the full Battle to Onboard 2022 report for a breakdown of onboarding best practices covering 14 European countries.